Grievance Policy for Academic Accommodations

Grievance Policy for Academic Accommodations

Internal Process

This process was established to comply with the ADA/Section 504 mandate to “provide for prompt and equitable resolution of complaints alleging any action that would be prohibited.” If a student does not agree with a recommended accommodation, or has been denied accommodation(s), the student may file a complaint through the Office of Accommodations Complaint Process. A faculty or staff member who does not agree with an accommodation recommended for a student may also utilize this process. A faculty or staff-initiated complaint may not delay the implementation of an accommodation which Office of Accommodations believes to be in compliance with ADA. Any individual needing accommodation to participate in this complaint process should contact the Testing Center.

  1. If informal discussions with DACC personnel have not resolved the issue, the individual shall submit a written or recorded complaint to the Vice President of Student Services or his/her designee, within ten (10) working days of the event(s) that triggered the complaint.
  2. The Vice President of Student Services or his/her designee shall meet with the individual within ten (10) working days of the receipt of the complaint to reach a resolution informally.
  3. If an informal resolution cannot be reached the Vice President of Student Services will appoint an ad hoc committee to investigate the complaint. This committee will be chaired by the Vice President or his/her designee. The investigation will proceed promptly.
  4. Within five (5) working days following the conclusion of the investigation, the chair of the ad hoc committee will provide its recommendation to the Executive Vice President of Instruction and Student Services.
  5. Within fifteen (15) working days of the receipt of the recommendations from the committee, the Executive Vice President of Instruction & Student Services will make a decision regarding the complaint and provide a written notice of the decision to all parties involved.

External Process

Grievances may be resolved on an informal basis or on a formal basis. Every attempt will be made to resolve all grievances internally at the point of origin in a timely manner. Although students with disabilities are encouraged to attempt to resolve a grievance within the campus process, they have the right to file any grievance directly with the Office of Civil Rights at Office of Civil Rights, U.S. Department of Health & Human Services, 233 N. Michigan Avenue, Suite 240, Chicago, IL 60601, Phone: (800) 368-1019. Fax: (202) 619-3818, TDD:(800) 537-7697.